Paper Bags
Paper Handle Bags
RETURNS AND REFUNDS
Effective Date: September 2026
At PackoraTT, we want you to be satisfied with your purchase. If you need to return an item, we’re happy to assist in accordance with the terms outlined below.
RETURNS
Eligible products may be returned within 7 days of delivery or collection, provided that:
Items are unused, unopened, and in their original packaging.
Products are in resalable condition and have not been damaged, altered, or contaminated.
Proof of purchase, such as an order confirmation or receipt, is provided.
The return request is made within the applicable return period.
All returns are subject to inspection and approval by Packoratt before a refund or exchange is processed.
Restocking Fee
Approved returns are subject to a 15% restocking fee, which will be deducted from the amount refunded to the customer.
The restocking fee covers costs associated with processing, inspecting, repackaging, and returning merchandise to available inventory.
Example:If an eligible returned order is valued at TT$1,000, a 15% restocking fee of TT$150 will be deducted, resulting in a refund of TT$850, excluding any applicable delivery charges.
2. NON-RETURNABLE ITEMS
The following items are generally not eligible for return:
Opened or used packaging products
Custom-made or personalized products
Products that have been damaged after delivery or collection due to customer handling
Products that are soiled, contaminated, altered, or otherwise unsuitable for resale
Special-order items that were specifically sourced for the customer
Clearance or final-sale items, where identified as such at the time of purchase
3. DAMAGED OR INCORRECT ORDERS
If your order arrives damaged, defective, or differs from what you ordered, please contact PackoraTT within 48 hours of delivery or collection.
Customers may be required to provide photographs or other information to help us assess the issue.
Where Packoratt confirms that an item was damaged before delivery or that an incorrect product was supplied, we will work with the customer to arrange an appropriate replacement, exchange, or refund.
The 15% restocking fee will not apply to confirmed Packoratt errors or products that arrived damaged or defective.
4. REFUNDS
Once a return has been received and inspected, PackoraTT will notify the customer whether the return has been approved.
For approved returns, the applicable refund will be calculated after deducting the 15% restocking fee and any non-refundable delivery charges, where applicable.
Refunds will be processed using the original payment method where reasonably possible.
Please allow reasonable processing time for refunds to appear in your account, depending on your payment provider or financial institution.
5. EXCHANGES
Where applicable, customers may request an exchange for an eligible product instead of receiving a refund.
Exchanges are subject to product availability and the same return conditions outlined in this policy. Any difference in price must be paid by the customer or refunded by PackoraTT, as applicable.
6. DELIVERY & RETURN COSTS
Unless the return is due to a confirmed PackoraTT error, damaged product, or defective product, return delivery costs are the responsibility of the customer.
Original delivery charges are generally non-refundable.
7. WHOLESALE ORDERS
Wholesale purchases may be subject to additional terms and conditions due to the quantity and nature of the order.
Customers placing wholesale or bulk orders are encouraged to confirm product specifications, sizes, quantities, colours, and other order details before payment.
Special-order, customized, or bulk items may have different return or cancellation conditions, which will be communicated to the customer before the order is finalized.
8. ORDER CANCELLATIONS
Orders may only be cancelled before they have been processed for dispatch or collection.
Once an order has been processed, packed, or dispatched, it may be subject to the standard return conditions outlined in this policy.
9. HOW TO REQUEST A RETURN
To request a return, please contact Packoratt with:
Your full name
Order number or receipt
Product(s) you wish to return
Reason for the return
Photos, where applicable
Our team will review your request and provide instructions on the next steps.
Please do not send products back without receiving return instructions from PackoraTT.
10. POLICY UPDATES
PackoraTT reserves the right to update or modify this Refund & Return Policy when necessary. Any changes will be posted on our website with the updated effective date.
By placing an order with PackoraTT, customers acknowledge and agree to the terms of this policy, subject to any rights and protections provided by applicable laws in Trinidad & Tobago.
PACKORATT
Packaging Your Business for Success.
For questions regarding returns, refunds, or exchanges, please contact the PackoraTT customer service team through our official contact channels.
SIZE:
SMALL: 8"x4.5"x"10 .5"
MEDIUM: 8.5"x5.5"x10.5"
LARGE: 11"x6"x11"
